When Marijean asked me to write a post about Lance Armstrong, I was torn. He's getting ready to admit to…
It's Christmas, so if you're a retailer with a customer service department, you're probably slammed. If you're a customer, you're…
There are a LOT of articles and blog posts out there warning the business world that social marketing is the…
As digital marketers, we all have a lot invested in technological solutions. They might be content development tools, monitoring software,…
With all the blogging, sharing, news articles and conferences that tout and exploit the uses of social media, you'd think…