Collaborative Blogs, like Vampires, Suck

By Communications

For years, I  have been recommending that companies collaborate on a corporate blog. The thinking, of course, is that if there are more people shouldering the responsibility of the business’s online presence, then each contributing person will have to invest less time, individually.

Well, I was wrong about how collaborative blogs work in practice. Sure, in theory, I’m right — if there’s a team regularly and consistently contributing to a blog, then it can work and really rock. In reality, it rarely happens and if it does happen, there’s some arm-twisting involved, for sure.

Collaborative blogs, though, suck time from people who feel like they don’t have any to begin with; they suck energy out of people who were once enthusiastic contributors and writers, when they end up having blogging as an item on their “to do” list. They suck the fun out of a company that otherwise, and in other places (e.g. in person, on the phone), enjoys telling the stories of the organization. They suck for the people left holding the leash and feeding the beast because it exists and is important, but there’s no accountability (stick, carrot, or otherwise). In short, they suck.

I’ve contributed to collaborative, multiple author blogs of several types. They work best when there’s absolute buy-in from contributors. They work when contributors are contributing because they want to and get out of it what they want (money, accolades, satisfaction, engagement, the thrill of writing, etc.) They work when contributors are very passionate about their topic. They work when contributors always have a lot to say or share.

They DON’T work, or do particularly well when there’s no clear manager or leader. It’s difficult to maintain a collaborative blog unless, in reality, the blog is restructured to have one main voice or contributor and others who function as guest bloggers, with appearances so infrequent that name and voice recognition does not exist among the blog’s readership. Another model some have adopted is a rigorous schedule, e.g. Alex posts every Monday. Bob posts on Wednesdays. June posts on Thursdays. Fridays are a combined-effort post containing social bookmarking links of what the team read that week. It works, but only if Alex, Bob and June clearly understand that this blogging thing is PART OF THEIR JOB. And often, the only way they will understand this is if their blog participation is part of their review and impacts their compensation and/or job performance rating.

Have you seen a truly collaborative blog model that works? What is happening behind the scenes?

Websites with a Blog have 55% More Traffic

By Communications

If your business website still doesn’t have a blog, today’s the day you might decide to change that.

A recent study indicates that businesses that incorporate a blog on their website have 55% more visitors and 97% more inbound links.

It is now, in my opinion, counterproductive to NOT have a blog on your website. If your competition has a blog and you do not, your website is practically invisible to your audience.

The original study, produced by Hubspot.

Capiche?

Ethics and PR: When your client’s values are not your own

By Uncategorized

The question of ethics and PR was raised on Twitter, in response to this article about Alex Bogusky leaving the advertising business. My friend John asked:

superninjarobot

It is a tough call. It almost always means walking away from money. Sometimes it means quitting or being fired from a job.

Unfortunately, when you work in public relations, these issues do arise; it comes with the territory, particularly if you are in the business of reputation management and practice crisis communication and issues management, as we do at my employer, Standing Partnership. However, there is a difference between representing the client with a bad reputation, rising to the challenge of ferreting out and sharing the stories of the good they do or how, when things go horribly awry, what they’re doing to make it right.

I have faced the mismatched values situation more than once. I have left jobs (not immediately, but can point to events that occurred that marked the day I started to look for a new job). I have also recommended clients be fired or made the decision to let a client go based on a lack of values alignment. These issues can present themselves in a variety of ways.

  • Lack of openness. I worked with a client once that would NOT own up to activities we knew were happening. There were lies of omission and then, when directly questioned, flat out lies. That was a situation where I had to recommend that we fire the client and the firm agreed (and were glad we did once certain facts came to light).
  • Lack of financial respect. This is one ethical area that people don’t always discuss but I have a real issue with clients who don’t respect us or our work enough to pay on time. Chronic delayed payers disrespect our team by making it difficult for us to manage our finances. Also, on the corporate side, I was the contact for a number of vendors who weren’t getting paid on time, or at all. It was not just awkward, it was awful, and led to my lack of respect for the way the business was being run.
  • Breaking the law. In the early days of e-mail marketing, blasting an e-mail list with content was pretty commonplace. When the CAN-SPAM act was passed, marketers were very careful about opt-in regulations. Unfortunately, I had a boss who just didn’t respect that law and when I objected to blasting a borrowed list, was told to “just do it.” It took awhile to find something new, but I started looking right away.
  • Family comes first. I wrote about a situation I had that caused me for a few moments to skew my own value system, racing to work when I should have been caring for a sick child. When it was evident that my company’s values when it came to my role as a parent were out of whack, I knew it was time to move on to another work environment. (P.S. I was interviewed by Parents magazine on this topic for an article that will appear in the September issue.)
  • Moral, religious or personal objection. Sometimes, what a client does to earn revenue just rubs you the wrong way. Sometimes it’s against your personal moral code or (rarely, I suspect) your religion. I’m lucky that I work for a firm where if we have a client I’d rather not represent (I’m not a huge gambling fan, so it’s possible if we had casino work that I would opt out, for example) then that is A-OK with the firm. In fact, they’d rather have the client’s team be comprised of members who can really get behind what it is they’re selling. This may not be true at every firm; and if most of the firm’s work becomes work you object to, it’s time to move on.

Have your ethics and values been called into action on the job? How have you handled it?

Seven Reasons to Keep it Real in Social Media

By Social Media

There is an element to the culture of the social web that is so evident to those that have been a part of it for more than a few years. That element is authenticity. It’s important to understand it and as a business realize that your brand is better represented by human beings than fictional characters. In fact, that is what has differentiated the social web and propelled it to stardom . . . real stories and real people telling them.

The practice of fake blogging, for instance, is so reviled that it has earned its own pejorative: astroturfing. It’s such a big deal that three years ago the Washington Post reported about European laws that make it a crime to falsely represent oneself online.

And still, companies new to blogging or social media engagement, innocent of knowledge of the intricacies of engaging in the online space, stray far too close to the line in false representation. The ways I most frequently see this happening are with the development of fictional characters — which isn’t a crime — it’s just not effective. In addition, these fictional characters or the business itself is established with a profile on Facebook as if it were a person, rather than creating a page for the business.

In case your company is considering the creation of a character or fictionalizing the representation of your business, consider these seven reasons to keep it real in social media:

  1. Authenticity is respected, now more than ever. Nothing earns respect faster than someone who steps forward and owns up quickly, particularly in the case of a mistake or an issue.
  2. Lack of authenticity can damage your company’s reputation. Is it forgivable? Yes. Better yet, don’t fake it in the first place.
  3. People connect with other people. People, as much as some of them may wish to do so, cannot connect on a human level with a cartoon dog, a ball of yarn or a dancing baby. While these things are cute, a true two-way relationship cannot be achieved.
  4. Fictional characters don’t translate in real life. How’s your logo or your cartoon dog going to show up at a Tweetup?
  5. If resources are limited (and really, where aren’t they?) then focus the time and effort of your people to personally engage in social media on behalf of your business. That engagement is more valuable than the time they might spend behind the scenes engaging behind the front of a cute graphic.
  6. Social media engagement is largely about fostering two-way communication. This is much easier if both sides of that communication can see and hear one another, and human faces are involved on both ends.
  7. If you’ve been engaging as real, human beings and heaven forbid, you end up in a crisis situation, you will have already created and maintained real relationships with your community in a first-name, face-recognition basis and so what happened to BP on Twitter cannot happen to you.

Keep it real, people.