Category

Social Media

The Genius of Invisible Children’s Kony 2012 Campaign

By Public Relations, Social Media

Unless you were living under a rock last week you have seen the video or at least heard about the celebrity support of Kony 2012. Invisible Children (IC) is the name of the organization responsible for this film. By all accounts, IC hit a home run its campaign and social media strategy. The film which enjoyed 71 million views within 5 days on YouTube could have sat collecting dust for months without a solid campaign in place.

The co-founder, Jason Russell has been all over TV, radio, web and the social networks explaining their organization’s mission. IC wants to make Joseph Kony, leader of the Lord’s Resistance Army (LRA), famous with the goal being that in fame comes awareness and ultimately, arrest.

Much has been said about the questionable expenditures of Invisible Children, their oversimplified explanation of the situation, and the colonial idea of Westerners swooping in to “save” Africa when the Ugandan military is already in pursuit of Kony, and Obama’s deployment of a mere 100 military advisors back in October. Nonetheless, we all know who Joseph Kony is now. He is, in effect, famous.

But how did this happen? How did this campaign explode as it did when thousands of organizations are marketing themselves every day with little fanfare. They’re on Facebook and Twitter. They have blogs and maybe even events as well as news releases and traditional advertising.

IC’s genius is in their strategy. This campaign was designed with laser focus, crystal clear goals and an adaptive plan to make it happen. Their plan was outlined in the video.

The number one goal was to make Kony famous.

They had two target audiences to mobilize: the young and the powerful. This young (25 and under) audience could be reached through “culturemakers” rappers, actors, personalities, etc. The powerful were Congressional members. They chose “policy makers” former presidents, senators, etc who could be influential to this group. The idea was to reach out to the influential groups and ask them to speak to the target audiences on behalf of IC through retweets, sharing of posts on multiple social media sites and publicly displaying support.

The message was simple, compelling and always accompanied by the opportunity to donate and connect and share via Facebook, Twitter or email.

Of course, all of this did not occur in a vacuum. There were interviews, events, articles, unending hype to drive more traffic to the site. And lest we forget that all this has occurred, “Cover the Night” on April 20th should remind us with a worldwide call to paper our cities with Kony 2012 posters and paraphernalia. Is it at least a coincidence that 4/20 was chosen as the date? No, their pot smoking target will be celebrating anyway. Go ahead and piggyback on the holiday. And yes, UVA, I see you’re onboard. Cheers!

Whether or not you buy into this brand of activism, there is a lesson to be learned here. It’s hard to argue with what these tactics have achieved. If you find your organization achieving less than stellar response to your online campaign, ask yourselves a few questions. Is your message clear and compelling? Have you created a solid strategy with tangible goals? How well do you know your primary, secondary and tertiary target audiences? If this raises more questions than answers, I know a great PR firm that can help.

Social Media and The Great Privacy Debate

By Social Media

There’s been a lot of discussion at Jaggers Communications’ world headquarters, about issues related to social media and privacy.

We don’t always agree about the ethics involved or the complex decisions businesses must make if they’re going to data mine to a level that might make consumers uncomfortable. We’re also on the fence about employers and the rights they have to monitor, hire or fire, request access to and/or otherwise control an employee’s interaction on social networks.

As consumers, we can decide to enjoy the small benefits of marketing targeted specifically to our desires. I’ll admit that it’s nice that special offers I receive are based on prior purchases and my consumer behavior overall, providing me a convenience and benefit of financial savings. My level of discomfort in sharing online is not as high as others’.

We’re curious about what you think: are the benefits you receive from data mining practices outweighing the discomfort in giving up some level of privacy? How do you feel about employers or potential employers monitoring your online behavior?

On the Blog Wagon — How to Fall Off and Get Back to It

By Communications, Social Media

It was pointed out to me today that I haven’t been blogging much at all. And a lack of blogging for me means a lack of Twitter or Facebook interaction and a general sense of missing-in-action for my followers and for me, personally as well. I miss it, and being busy with client work, while true, is not an acceptable excuse. Writers’ block doesn’t suffice as an excuse and isn’t the case, either. It just happens, once in awhile. My appetite wanes, I guess.

So how to re-energize the process?

I’m mixing up my content by adding a couple of contributors: Jaggers Communications team members Rusty Speidel and Erika Gennari have recently contributed blog posts. I’m also thinking philosophically about what content I want to post, categorically, and thinking about reorganizing categories to reflect the firm’s capabilities. I also know from a look at analytics that the more personal I am in my posts, the more reflective about my business or the more fired up I am about a particular communications issue, the larger the audience.

You guys sure like it when I get pissy.

So I’m considering all of that, and working on getting back to posting much more often.

Suggestions, demands and questions will be entertained by the management. Comment below.

Pinterest is a Coffee Klatch. Facebook is a Kegger. Twitter is a Cocktail Party.

By Social Media, Uncategorized

“Oh, hello there. So nice to meet you. Why, yes, it IS a new top. I got it here. And where have you been lately? Etsy, I presume?”

That is sort of how the casual sharing of ideas happen on Pinterest. Sharing visual ideas, creative concepts and exploring new products is what it’s all about. I follow women in Germany and also rural Georgia who I am positive I will never meet, but they have great recipes and fantastic interior design ideas. All that is missing are coffee and bear claws.

“Dude, I was bombed at the conference! Boss read my post and fired my ass!”

Ah, Facebook. I have seen more former classmates and coworkers drunk in Facebook pictures than in real life. Perhaps Google+ will successfully manage to separate what is and is not appropriate to share for these folks. But I definitely do not want to hear how many beers my mortgage broker downed this weekend. If Facebook were a place in real life, however, there would certainly be a keg.

“I just posted a comment about Whitney Houston’s life story. Link here.”

So I didn’t just post a comment on Whitney Houston’s life story, but my point is that this is where the stories are shared. This is (or at least, can be) the intimate cocktail party conversation. You know when you’re meeting new people and someone says something like, “And that reminds me of this one time in Bangladesh . . .” I don’t know about you, but I shut up and listen because it sounds like something good is about to come out of his mouth. That is the quote and link for me. It’s the promise that there may be a good story if you follow the link. I’ll have a glass of Malbec, thank you.

What I’m saying is, it makes sense to know the cultural climate. I wouldn’t give my weekend update on Pinterest anymore than I would attempt to share a philosophy nugget on Facebook.

But what do you think? Do you agree? What would you serve in your social media reality?

 

The Marketing Data Creep-Out

By Social Media

I’m a huge fan and user of social media. I have plenty of profiles out there and love to share relevant information, events in my life, pictures of my family and friends or where my band is going to be playing next. I’m also a big debit card and CVS swiper, so I’m not too worried about purchasing data being collected when I shop.

But the story that came out last week in Forbes about Target’s data collection practices was just a serious creep-out. Apparently, Target was interested in whether, through purchase data obtained at the checkout counter, they could determine whether someone was pregnant and if so, how far along she was. They would then use that data to send said someone offers for baby-related products.

In one such Minnesota case, Target determined a certain someone was pregnant before her father did. As it turns out, the father of this someone opened some mail addressed to his teenage daughter, only to see these offers. Appropriately appalled, he then went to his local Target store to complain. In the end, after a talk with his daughter, he learned that she was in fact pregnant and admitted it sheepishly to the Target rep he had previously berated.

I’m not sure what’s creepier—that Target (and no doubt many others) collect data in this much detail about someone without their knowledge, or that it’s so powerful and predictive. I have to admit that my first reaction to this article is that I wanted to quit using debit cards forever and seriously dial back my social media use. I felt violated and dirty, and it wasn’t even about me. Jay Dolan wrote a hilarious post about this as well, right here.

I have decided I am not a fan of behavioral targeting, Big Data, or ceding control of my life to those who are. But it feels more and more like in order to function in today’s digital society, you have to basically throw in the towel and let them see whatever they want. Cash is rapidly becoming a thing of the past. So is privacy.

What do you think? Is this creepy to you also, or am I overreacting?