Tag

blogging for business

Mar 22
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Does Blogging Still Work for Business? Marketers say Yes

By Social Media

I spoke to the local chapter of the American Marketing Association last night. Many of the people in the audience represent small businesses and are often the sole marketers in their organization. There were varying levels of experience with blogging, but for the most part, they were all trying to get a handle on how to get the work done.

I’ve had business owners question whether blogging or as I prefer to call it, publishing your own content online, is still worthwhile and relevant. I really believe it is, based on measurable evidence of client engagement, traffic, and lead generation. In the research I did for the most up-to-date statistics, I found the following infographic from Digital Information World.

  • Small businesses with blogs see 126% increase in generation of leads
  • The average company that blogs gets 97% more inbound links
  • 78% of businesses that blog daily (I KNOW) have acquired business through their blog

Part of what we do is help businesses figure out the best blogging strategy for their business and a way to get the work done. I’m interested in learning what other people think about blogging for their business, what successes they’ve had and what challenges they face.

May 17
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WTF? Friday: LinkedIn Bans Prostitutes, Allows Goofy Endorsements

By Social Media

It’s outrageous, right? That all this time, LinkedIn has had users whose professions include prostitution, and that endorsements like “rape,” “shoplifting,” and “manslaughter” have been WTF?allowed?

HOW DID WE NOT KNOW THIS? And really, who wants a prostitute with a well-developed professional net . . . oh, never mind.

LinkedIn is busy revising its user agreements while the rest of us grow weary of the request for endorsements. My friend, optometrist Mike Murphy, sent a message to his LinkedIn contacts this week:

I am sending a blanket email to all of my connections on Linked-In regarding endorsements.

Please be advised that I do not value empty endorsements. If you have never worked with me, been a patient of mine, or in some cases never MET me please do not endorse me.
Nor should you ask for or expect that I will endorse you for your skills if I have not experienced them first hand. I don’t want to seem ungrateful, but seriously if you do not know me how do you know that I even know which end of an ophthalmoscope to look through?

That said, I have received a few endorsements from people who I have a professional relationship with and those I welcome warmly and value highly.

Thank you for your consideration.

Mike Murphy

Endorsements have quickly lost their value. What still holds up, however, are the thoughtful recommendations that connections have written to formally recognize one another.

If you want to provide value to someone in your network, don’t endorse a skill, write them a recommendation.

Apr 26
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You Can’t Outsource Authenticity

By Communications, Social Media

It’s a conversation I’ve had far too often; small businesses get overwhelmed by the responsibility of maintaining an online presence. They start to look for ways to outsource it. 

They ask:

  • Can I hire someone to post on Facebook and Twitter for us?
  • Can I hire someone to ghostwrite my blog?
  • What if we have an intern manage all our social media?

There’s a statistic we throw out fairly often, because it’s true and compelling:

Study Shows Small Businesses That Blog Get 55% More Website Visitors

The reason this happens is NOT because a blog is merely updated regularly — that’s important to be sure — but because the REAL, personal story of the people behind the business is what people connect with; not someone who is managing the account for the summer.

I get it if you need help. I completely understand feeling overwhelmed and like you need another member of your team to manage the production and posting of content on behalf of your business. It’s FINE to appoint someone to that role . . . but make sure it’s someone who is really part of the team. Someone who can really represent you in the public and social space and who others will happily see as representative of you and your business.

If it’s you, then it’s you. Suck it up and find someone to do some other piece of your business that’s it’s not essential you touch with your own two hands. But don’t try to have a surrogate social media manager. It just doesn’t work.

 

Apr 19
Love0

Sure I Like You…But That’s About It.

By Communications, Corporate Strategy, Social Media

“Forget about the number of fans or “likes” your organization’s Facebook page has. It’s what the organization is doing to keep those fans engaged that is important, especially if those fans comprise the “Millennials” – individuals who are 18 to 29 years old.”

That’s a quote from a great new piece of research from Dr. Tina McCorkindale, an assistant professor in Appalachian State University’s Department of Communication, who has been doing a bunch of poking around into the habits of Millenial Facebook and social media consumers. You can link to the article here, but the key paragraph is right here:

“With so many companies spending so much time and money on social media, we need to understand not only social media tools but the strategies of how to use it,” McCorkindale said. They found that while 75 percent said they had “liked” a profit or non-profit organization on Facebook, 69 percent said that once they “liked” the organization, they rarely or never returned to the fan page. Only 15 percent of the respondents said they visited organizations’ fan pages weekly. Most respondents (44 percent) spent less than 30 minutes a day on Facebook…Only 28 percent said they had actively searched for an organization’s page.”

Wow. Shocking! Not really. Getting someone to like your Facebook page is actually pretty easy. Getting them to like what you have to say and absorb the value you claim to be providing enough to come back more than once is an entirely different proposition. First, you actually have to PROVIDE that value, whether it’s superior quality of service, workmanship, price/benefit, design, humor–whatever it is you do–it has to be done well, and with commitment.  Think about it. How many Facebook brand pages provide so much value to you that you HAVE to come back regularly? I can’t really think of more than about three, and they are all musician pages. Now I might be different than you, but I go back because I’m a fan and there is usually something new to consume–a video, more tracks, a question, some tour photos.

Are you providing that to your current or potential customers? If not, how can you expect that they are going to take time out of their amazingly interesting day, search for your page, go look at it, and consume what they have already seen? Guess what, they aren’t. At all. And why should they?

These are TOOLS, people. Like picks and shovels and databases and chainsaws and mobile apps. They only do something if you pick them up and get to work. In the social space, that means connecting, responding, engaging, rewarding, asking questions, providing answers in ways your customers can actually extract some VALUE from.

But you knew this, right?

Apr 05
Love0

Remaining Calm Regarding SEO

By Communications, Corporate Strategy, Media, Social Media

We just got a call from a potential new client that runs a web site. Her site is currently the market leader in our area for her specific area of expertise, but a new competitor has just launched and she was a little worried about how that would impact her. She already has an excellent publishing platform, writes, contributes and shares regularly on the topics her customers care about, and has built all the necessary relationships behind the scenes to support her customers. She has a presence on all the appropriate social networks, but she still felt the need to get in touch with another local “SEO expert” to make sure she was on track.

Whenever I hear that, my neck tightens up.

The bottom line with SEO, just as it was way back in 2007 when this seminal post by Scott Karp was originally created, is that good content and user experience drive links and readers, and links and readers drive good search engine rankings. That hasn’t changed. In fact, Google already hinted at SXSW this spring that if you try too hard to optimize for SEO you could actually LOSE rankings. One thing that HAS changed is that your supporting social media presence is now a big part of how well ranked your site and content remain. Social is tied directly to search results. So what does this really mean and what should you do?

  • Google+ is going to have a huge impact on search results. One way Google can drive adoption of Google+ is to reward participation. What a concept! They have over 90MM users already and they all see personalized search results (SERPs). High participation and large, well-connected circle counts matter in Google’s search rankings. So get on there and start sharing!
  • Conversations and traffic are being emphasized almost more than keywords (which are still really important). The more visibility and connections a piece of content can generate, the better it does for SEO. Social networks are now the primary drivers of those connections.
  • Content remains king. The king is dead. Long live the king! Content has to be fresh, regularly updated, and well-distributed over the social web. So a good content publishing strategy with social distribution is a core competency for your business to develop.
  • Tweets and retweets matter. Google says they don’t directly count tweets in rankings, but a popular tweet containing a link earns a lot of re-publishing across the web that Google does crawl, index and count.
  • Facebook really helps Bing results. Through Bing’s partnership/integration with Facebook, results are massively personalized for any logged in Facebook user. So building a presence and sharing content there is no longer optional.
  • Social content distribution drives awareness and branding, which also drives searches. People just knowing about you and what you think will make them search for you more, yes? It also can lead to more love from the press, who are looking for easy ways to generate stories via social networks and connections.

In the end, it all comes down to content. As usual. If you regularly publish things that are worth reading and sharing and you hook up the necessary social platforms to actually DO that sharing (and enable your readers to help you), you will earn a social search rankings boost, gain natural followers and links, amplify your reach and influence, and bias consumers towards your stuff. And towards your business. All will be well. Deep breaths…