social media and customer service

How Liking Teavana almost Made me Single

The day I clicked "like" on the Facebook page for Teavana was the day my husband told me he was…

13 years ago

The 6 Most Annoying Mistakes Made in Social Media

This is a list of six mistakes I find people and businesses making social media on a regular basis. I'll…

14 years ago

Entitlement and the Culture of Social Media

I'd like to tell you that social media is all about butterflies and rainbows but you probably already know that's…

14 years ago

Six Ways to Change the Conversation Using Social Media

As part of the social media presentation I gave to a nonprofit organization recently, I said: "prepare for the negative."…

14 years ago