social media marketing

Oh, Giveaways!

By Social Media

I had an old boss who said you should never have to pay people to read our newspaper.

We didn’t want those kinds of readers. We worked at a small market newsweekly and the radio station (like a LOT of radio stations) would constantly offer “on-air giveaways to the 14th caller”. Actual cash! They gave away actual cash. My boss raged on about the value of news media. We had investigative reporting, great restaurant reviews and we often scooped the daily on local news. Still, advertising dollars were spent all over town. Radio was often the competition.  That’s OK. It was the bad radio that killed us. He hated it. I hated it. The on-air giveaways made our skin crawl.

Flash forward to my life in social media. I am now a website junkie. I’m trolling Twitter and LinkedIn and watching what companies are posting everyday. When was the blog updated last? Who else are they referencing? What kind of value does this offer? I love to see great websites. They are mini universes dedicated to companies. I could wax poetic all day!

But stumble upon a full on giveaway, and I find myself in disgust. I know I shouldn’t be so judgmental. Marketing is a new thing for a lot of companies out there. WordPress and Facebook in particular have given a voice to owners who had not previously been able to afford the ear of the public.

Giving away something seems like a great way to get attention. But it’s like the Skittles my toddler has happily gobbled up at every trip to the potty. The candy may get him there, but he’s not sold on the whole idea. That is a decision he’s going to have to make on his own. (Side note: I bet you never thought you could relate marketing to potty training. Welcome to my world!)

Am I wrong? Do you hate giveaways too? Is it just me? Be honest.

While You’re on their Website, the Phone Rings (The Call is Coming from inside the Internet)

By Social Media

Photo credit: A National Acrobat

Last night, my husband began planning some yard work for the spring. In calculating what we spend on fertilizer and seed, he began to wonder just how much more it could possibly be to hire a lawn service.

He went online (as we do for absolutely everything in our house) and entered some basic information into a well-known lawn service’s website, including his e-mail address as his preferred method of contact. Since he didn’t want a phone call, he did not share our phone number with the company.

While he was still on the site, the phone rang. I glanced at the caller ID and told him the lawn care company was calling.

Well he just came unglued — understandably, I thought.  I’ve had similar scenarios come up when I’ve been visiting a web page and while I don’t like it, it doesn’t fire me up as much as it did my husband.

What do you think of this aggressive type of web + phone marketing? I am less inclined to work with a business that contacts me in a way other than how I’ve requested they do so — and in fact, this company has so thoroughly disgusted my husband that they’ve permanently lost us as prospective customers.

Has this ever happened to you? What was your reaction?