All Posts By

Marijean

Marijean Oldham (Jaggers), a social media specialist and public relations professional, is president and CEO of Jaggers Communications LLC, a strategic communications firm based in Charlottesville, Va.

One Politician Using Social Media the Right Way: Mayor Dave Norris

By Crisis Communications, Social Media

Dave NorrisLest anyone get the impression that all politicians are complete dopes about using social media,( *cough* Weiner *cough*) I’d like to point out one guy who really gets it, and always uses social media wisely.

Dave Norris is the mayor of Charlottesville. I’ll admit to total bias here because I love Charlottesville and Dave is a personal friend. Nevertheless, I think most who know him will agree that Dave does a spectacular job engaging with the community online.

Dave has neatly set parameters around his personal life and decided exactly where he will focus his engagement efforts online. Dave doesn’t use Twitter — rather, he devotes energy to Facebook. This is smart because there are more Facebook users than Twitter users and Twitter users are, by and large, also Facebook fans. (By the way, I asked Dave if it was OK with him that I write this post and feature his use of Facebook. He gave me the OK.)

Dave uses his personal profile more than the page he set up for campaign purposes. A popular guy, Dave has more than 1,400 friends — just on Facebook. I’m certain it’s hundreds more in real life. (Side note: I find it sort of amusing that Dave and I have 132 friends in common. We should never co-host a party; it would be huge.)

Dave uses Facebook to give an ongoing report on the life of a city mayor. Updates, often uploaded from his phone, include photos of those he’s meeting with, city events, and sometimes, his family members.

Dave is responsive, engaging in conversation with people commenting on his profile. He interacts with the hundreds of friends he has by commenting on their posts as well. He helps support local businesses by making sure he clicks the like button when that business establishes a Facebook page. Savvy enough to keep up with Facebook changes, Dave also makes sure to tag Charlottesville businesses when posting an update that includes them, so the post shows up on their page as well.

He’s an ambassador, online and off, and has a community grateful to be allowed to follow him in his daily work, including a recent trip to Charlottesville’s sister city, Winneba, Ghana. He’s mastered the art of being transparent and personal enough without ever crossing the line into what should be private.

I’m impressed with that — it’s not an easy skill to master and to keep in balance. We’ve seen so many lose control of that ability, that it’s time to appreciate those who do it well.

I’m featuring Dave primarily because of his online engagement, but Dave definitely shows up in person, whether it’s a Snoop Dogg concert (video evidence: Dave meets Snoop at 2:13) or in support of candidates for city council.

Spend any time in Charlottesville out and among its people and you will meet our mayor.

I think it’s really important for politicians to not only have this really clear definition of the difference between personal and private, but also to have an extremely good sense of humor. A politician who can’t laugh at themselves is not one I want to support. My favorite incidence of this, blogged about by my friend Steve Whitaker came during the whole Weiner/weiner scandal, of course.

Politicians at any level can learn a lot by watching Mayor Dave Norris.

He’s genuine, funny, opinionated, smart and highly engaged in his community.

What else could you really want in a politician?

Thank goodness there’s someone out there doing this right, and I’m just lucky enough that he’s the mayor of MY town.

How Weird: our Lives Online

By Social Media

My dear friend Alice Richmond is someone I’ve never met in person, but I simply adore Alice. Are we friends? Heck, yes.

Alice sent me a video via Facebook today, that had me snickering all the way through. Sure, when you step back and look at our online lives it DOES look pretty funny. Enjoy!

 

Blogging: What Inspires You?

By Social Media

Gini DietrichMy friend Gini Dietrich is such a jerk. She’s the only blogger I’ve ever known who can write a blog post about absolutely nothing and get more than 350 comments. So while I’m seething with professional jealousy, I’m also thinking about inspiration, and the process I go through when I’m stuck and can’t think of anything to write.

For the most part, I rely on my feed reader. I read other posts and ideas bubble up; before I’ve finished my reading I have several ideas for future posts.

I go offline a lot, too, reading magazines and books, making notes or even, sometimes immediately creating a first draft of a blog post.

Lately I’ve been trying a few other avenues to boost creativity. I’m curious, though . . .

What do you do to find inspiration?

P.S. Gini, you know I love you!

 

Businesses: Backing into Blogging

By Communications

It’s funny how businesses have thrown themselves into Twitter and Facebook interaction without backing up and considering blogging. Many of them have blogs that were once established but now, sadly neglected. To what do they link on these other platforms, if not ever their own valuable content? While I endorse the use of social networks to engage with and build a community, doing so without a blog is very odd.

Businesses need blogs for several reasons.

  1. A blog will create organic search engine optimization. Nothing is more valuable to a business than a website with frequently updated content as a method of activating the search engines and attracting customers to your business’ content.
  2. Blog content demonstrates thought leadership — if you can say all you have to say 140 characters at a time, be my guest, but most of us need a bit more room to demonstrate our wealth of knowledge on a particular topic.
  3. A blog creates an archive of information that represents your business. It’s common for a visitor to your website to spend time on several pages of content — give them a reason to stick around.
  4. Blogging helps create relationships between the business and its customers. When visitors read content by individuals in the business, they come to know those people and relationships form over time. Allow this to happen; it’s powerful stuff.
  5. Blogging helps businesses figure out who they are. Due to two-way conversation, invited feedback and discussion and often the process of writing and working things out with words, sometimes businesses have watershed moments and redefine their mission. It’s very cool to watch.

If your business has jumped into Twitter and Facebook based on peer pressure, but has skipped blogging entirely let me know. Why? And do you agree that it’s time to start blogging?

Who Sees @ Replies on Twitter?

By Communications

What? Not work-appropriate?

I’ve been seeing lots of Twitter users making a common mistake. I’m on a mission to help change this.

Here’s the deal: an @ reply, such as the one below, is only visible to the mutual followers of the parties involved. So the following tweet only shows up in the tweet streams of my followers and of @kraftykmay’s. (I had tweeted that I thought I should acquire a fascinator for use in the home office.

[blackbirdpie url=”http://twitter.com/#!/Marijean/status/78560816181411840″]

@kraftykmay and I have a lot of the same friends. They “get” us and would be following the (albeit silly) conversation.

Here’s another example of a tweet that’s a reply, but that would benefit a bigger audience that just the mutual followers.

[blackbirdpie url=”http://twitter.com/#!/RelayFoods/status/78492572342943744″]

Later, I learned about a blog from a girl with cancer and thought that not only my friend Darah Bonham who runs @abolishcancer would be interested in reading more about, but that all of my followers would be interested as well. To make sure all of my followers could see the tweet,  I did something really simple:

I put a . in front of the @

[blackbirdpie url=”http://twitter.com/#!/Marijean/status/78564244085415936″]

It doesn’t have to be a period — that’s just the simplest solution. Anything put in front of the @ will do.

Now go Tweet and reply (judiciously, of course) so that everyone who follows you may see it.

You’re welcome. Now somebody buy me a fascinator and I promise to post a pic of me wearing it.

More valuable Twitter tips.