As I've said before, I love crisis communications. There's something about the challenge of taking a bad situation and getting…
My plans last night got totally goofed up. Long story, short, amid much texting and plans being arranged and re-arranged,…
I've been traveling on business since late 2005. I used to travel at least once a month. It was, and…
Yesterday, snow was in the forecast. And yes, it snowed here in Albemarle County, Virginia, but it was too warm…
When Marijean asked me to write a post about Lance Armstrong, I was torn. He's getting ready to admit to…
Kickstarter was big news last year -- I mean, $272 MILLION raised for projects is incredibly significant. That trend should…
It's Christmas, so if you're a retailer with a customer service department, you're probably slammed. If you're a customer, you're…
Schools and news organizations are struggling to manage communications following the tragic school shooting late last week in Newtown, Conn. We're…
The other day, I was minding my own business, getting a cup of coffee on the downtown mall at Mudhouse.…
I get that it’s hard to write a good LinkedIn Summary, but I also know what a difference it makes…