The worst messages in a crisis are those that are vague, provide incomplete information, and obscure the full message. These…
Our clients are adapting as quickly as possible and we're sure you are, too. To help you get the word…
Business has changed for just about everyone, including the team at Jaggers Communications. You may be wondering what a PR…
Like me, you have gotten dozens if not hundreds of emails that start, "Out of an abundance of caution," and…
A reporter friend texted me about his frustration with communications professionals who are either hamstrung by their bosses and unable…
Transparency, authenticity, and the hard work of demonstrating your commitment to change is the only way out of a damaged…
A week ago, we attended Rooting Out Injustice, the signature fall event put on by Legal Aid Justice Center and…
There's really nothing that can prepare you for that moment when you pick up your phone and/or log in to…
I have three dead friends on Facebook. It's hard; especially when their birthdays show up, or when well-meaning mutual friends…
On September 23, 2014, I published a post called Social Media in a Crisis: How to Help the Search for…