My friend Ken and I were chatting via instant messenger while working last night. An excerpt of our conversation follows:
Ken Mueller and his mom in a recent photo
Our conversation was delayed while Ken talked to his mom on the phone and I forged ahead turning my question into this blog post. I’m curious what other PR people and social media professionals think about this. What do you do when it’s really evident that a client you’re working with is NOT taking your counsel? It’s embarrassing, right? Clients can’t change overnight, obviously and sometimes behavior or cultural changes must happen before client communications are up to snuff . . . but while they’re getting up to speed, what’s your approach?
Thanks in advance for the input — and everybody, say “Hi!” to Ken’s mom!
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