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Jaggers Communications

Five Simple Ways to Manage a Reputation

By Communications, Crisis Communications, Public Relations

How do you manage the reputation of your company? It’s difficult, and there are many moving parts. That’s why so many hire help from a firm or solo practitioner. Not a week goes by when I don’t hear about a business owner fretting over a bad Yelp review or an article damaging to their business or industry.

There are a few basic elements to managing a reputation, such as:

  1. Publishing content that tells the story of your organization in an authentic way
  2. Monitoring what’s being said and written online, to react to opportunities to respond
  3. Proactively pitch media with real news about your business
  4. Position the leaders of your organization as thought leaders and experts; offer them to media members as interview subjects or authors of whitepapers and editorial pieces
  5. Generate conversation among fans of the business

Of course, if a company’s reputation is bad because its product, service or customer relationships are bad, you may do all of the above and the company will still earn the reputation it deserves. Consider carefully your clients, PR and marketing people. And companies? Don’t expect miracles when you’re unwilling to improve the way you do business.

And now, a little Joan Jett and the Blackhearts . . .

 

Jaggers Communications Offers Twitter for Business Workshop

By Jaggers Communications News

*MEDIA ALERT*

For more information, contact:

Marijean Jaggers
434.973.0645
mjaggers@jaggerscommunications.com

 

FOR IMMEDIATE RELEASE

 

WHAT: Public relations firm Jaggers Communications and nationally-recognized social media educator Marijean Jaggers offer a Twitter for Business lunch time session. The workshop offers information for businesses to help increase social networks, reach business communications goals and develop the right kind of relationships. This session will cover best practices, Twitter management tools and methods of measuring success.

 WHEN: Friday, Sept. 23, Noon to 1p.m. Fee: $49. Register online: http://twitterforbusinesscville.eventbrite.com/

 WHERE: OpenSpace, (next to ACAC downtown) 455 Second Street SE, Ste. 100, Charlottesville, VA 22902. Parking is available on Second Street or Garrett Street.

 WHO: This session is $49 to attend and is open to the public. Business owners, employees and marketers should attend.

 NOTE: Participants should bring a brown bag lunch. Drinks and dessert will be provided.

 

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About Jaggers Communications

Jaggers Communications is a strategic communications firm that provides organizations in health care, education and science-based business with social media consulting, public relations support and reputation management strategy. The firm was founded in 2011 to serve businesses and nonprofits with a need for strategic communications with effective reach. www.jaggerscommunications.com

 

WTF? Friday: Four Ways Facebook and LinkedIn are Different

By Communications
[blackbirdpie url=”http://twitter.com/#!/TimFree/status/112157907902136322″]

My friend Tim fired off a cranky tweet this morning — and I agree with it wholeheartedly. Four ways Facebook and LinkedIn are different:

  1. LinkedIn is specifically for business relationships; for the most part, your friends on Facebook aren’t there to do business.
  2. A person’s LinkedIn profile is their resume. A person’s Facebook profile often tells you far less about the person professionally, and more about them personally.
  3. We connect to people on LinkedIn to improve our careers, to endorse others with whom we do business and to seek new opportunities. We connect with people on Facebook to find out if that guy we went to high school with is still hot. (Pro tip: he’s not.)
  4. Facebook calls connections “friends” which is amusing and mislabeled. I’m not really friends with most of the people I’ve “friended” on Facebook. LinkedIn connections, however, should be held to a higher standard; it will happen you will be the link between person A and person B and if person A asks you for a reference regarding person B, you don’t want to say, “I don’t really know them.”

So don’t go accepting all those offers to connect on LinkedIn willy-nilly, you dope. Make sure they’re people with whom you actually have a relationship you can reference.

 

Jaggers Communications Offers LinkedIn for Business Growth, Job Opportunities

By Jaggers Communications News

FOR IMMEDIATE RELEASE 

WHAT: Public relations firm Jaggers Communications and nationally-recognized social media educator Marijean Jaggers offer a LinkedIn lunch time session. The workshop offers information for businesses to help increase social networks, enhance careers and find new and better opportunities.

WHEN: Monday, Sept. 12, Noon to 1p.m. Fee: $49. Register online: http://linkedinlunchandlearn.eventbrite.com/

WHERE: OpenSpace, 455 Second Street SE, Ste. 100, Charlottesville, VA 22902

WHO: This session is $49 to attend and is open to the public. Business owners, employees, job seekers, recent graduates and marketers should attend.

NOTE: Participants should bring a brown bag lunch. Drinks and dessert will be provided.

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About Jaggers Communications

Jaggers Communications is a strategic communications firm that provides organizations in the health care, education, manufacturing, travel and tourism industries with social media consulting, public relations support and reputation management strategy. The firm was founded in 2011 to serve businesses and nonprofits with a need for cost-effective, strategic communications with effective reach. www.jaggerscommunications.com

 

How the HIV/AIDS Conversation has Changed

By Communications, Media, Social Media

My friends Shawn and Gwenn began a joint career in 2000, educating teens and young adults about HIV and sexual health (Shawn is HIV positive; Gwenn is not). We met for coffee this week and talked about how the sexual health conversation has changed.

I learned that:

  • AIDS and HIV has become much less interesting to college campuses and other likely audiences; since AIDS patients manage the virus with a series of pharmaceuticals, the reputation of the virus has changed from that of a killer, to a “managed condition.” This is a false sense of security as people with AIDS are still at much higher risk of dying from a broad array of related causes, and is dangerous since it can lead to unsafe practices and spread of the virus.
  • Audiences (and the schools that fund them) are more interested in a broader sexual health conversation than focusing on HIV/AIDS. This opens potential new opportunities for the couple, particularly with the introduction of Gardasil, the HPV vaccine from Merck.
  • Sometimes, Shawn and Gwenn’s message isn’t welcome. Sometimes, there are pockets of denial; “our students aren’t having sex!” or groups that think that they’ve had all the sexual health education they need. That’s not really new, but has a resurgence when the country shifts to the right and has a stronghold in certain geographic areas. (No one has sex in the Bible belt, right?)

I’m interested, of course, in how students who are digital natives are learning; my guess is after friends, YouTube is a top educator. I’m not sure, as a parent, that I want my kids’ sexual health education to come from un-vetted sources (although I’m aware that has been the trend since sex itself became popular).

Shawn, also an author (My Pet Virus), has adopted social media outreach since before we even had definitions for it; a blogger back when blogging was “live journaling,” Shawn has successfully reached MANY living with AIDS or young couples with HIV positive diagnoses in their relationships. Adopters, too, of Facebook and Twitter, the couple makes their message available in all the channels where they can be found for those who may be searching.

There’s no substitute, however, for the message being delivered in person. A sponsor to make it possible for the couple to appear before more students nationwide would help extend safe sexual practices and hopefully, prevent the spread of HIV and other sexually transmitted diseases, improving the futures of a generation.

What other ways have you heard the conversation change about AIDS, HIV or other sexually transmitted diseases? As a parent, how will your kids get the sexual health information they need? As an adult, where did your education come from? Was it correct, or sufficient?