All Posts By

Marijean

Oct 11
Love0

Having and Being a Mentor

By Marketing, Public Relations

I grant a lot of informational interviews. I have had interns as part of my team for most of my professional life. I teach. On the flip side, I’ve reached out to others with something to offer, guidance, experience, more confidence, and local knowledge.

I don’t have formal mentors — I’m pretty sure there’s no one walking around with a name tag that reads “Marijean’s Mentor” even though several people have qualified over the years. There are those who filled that role for just a lunch or a coffee and others with whom I’ve stayed in touch throughout my career who have contributed in some way.

Guess what? Very few have been in my field. Not all of those I’ve been a mentor to have ended up in PR or marketing. Hubspot says mentors are valuable at any stage in your career and I agree. It’s also wise to think outside of your field — what I’ve learned from attorneys, accountants, entrepreneurs, and clients continues to help me daily as my business grows.

Do you have a mentor? Are you a mentor to someone else?

Oct 10
Love0

Learning to Read the Room

By Communications

So much of what we do in public relations and communications is about developing relationships. Whether there’s a need to create new customer relationships, or cultivate loyalty with existing ones, all the business we do boils down to what’s happening between the people involved.

We spend a lot of time encouraging clients to listen carefully to their audiences 00 to pay attention to what’s going on with the people with whom they engage and rely on to make a living, or raise funds, or keep a thriving business going.

It’s stunning then, to be witness to an example of someone who has failed, utterly, to read the room. Taking a moment in a business setting to gauge the tension, to size up the tone and play it safe by being professional and not overly familiar, is a good strategy. This close to a very heated presidential election is not now, nor is is ever a time to inject politics into a business conversation. Unless your business IS politics, leave mentions of the candidates, their positions and most certainly your views out of any meeting, or the chit chat before and after a meeting as well. How often do we need to be reminded that religion and politics really have no place in this kind of interaction!

Being overly familiar is a tough line to walk as well:

  • Don’t go for a hug when a handshake will do
  • Don’t try to be funny if you’re not naturally funny, and if you find you’re the only one laughing, stop immediately
  • Smiling is better than a polite chuckle. Laughing when you don’t get the joke or approve of it can cause a real problem later: don’t.
  • If tensions are high, ask questions, and maintain objectivity. Gather information before you dive in.

 

These are important skills to learn and they take time. In your next professional gathering, observe the interactions and try to identify those who fail to listen and pay attention — those who are NOT reading the room. What do you see? What impact do you think it has?

 

Oct 07
Love0

Should We Use LinkedIn or Facebook to Promote our Business?

By Communications

Social media is pretty useful when it comes to getting the word out about your business. Too often, businesses try to spread themselves too thin, however, trying to manage a Facebook page, a LinkedIn page, a Twitter account, an Instagram account, a Pinterest profile, all on top of a website! It can be pretty overwhelming.

We really encourage organizations to take a look at what they can really invest time in keeping active. If it’s ONE TOOL, that’s fine. And if, truly, all they can manage is keeping content on a website fresh, then DO THAT, above all.

From there, it depends on the kind of business you have, and the audience you attract.

If your customer base is other business people, please focus your efforts on LinkedIn. You’re going to attract many more of the right audience members than you will with the shotgun approach of trying to pull in people from Facebook who are largely there for personal, not professional reasons.

If you have a consumer facing business, by all means, please keep your Facebook page active by being helpful to your audience. Be warm and interesting. Share information. Celebrate your community.

From there, the tools differ based on the kind of product or service you offer. But above all, stay focused on fewer tools and do a better job with the ones you use, first and foremost the platform your business owns: your website.

 

Oct 05
Love0

When PR Goes Bad

By Public Relations

PR sometimes has a negative reputation.

PR firm

The impression PR is often that PR comes into play in a crisis, that “spin” is the order of the day, with dishonest tactics that cost millions of dollars.

PR needs its own PR firm!

At our firm, public relations doesn’t take that form at all. We work hard to help grow our clients’ businesses through helping them discover their business goals, through marketing and social media strategy and execution, and by being a good partner to you in your communications efforts.

We feel pretty strongly about being truthful in our practices, and when we see another PR firm doing something dastardly, we can’t help but wonder what happens in the aftermath. We assume Bell Pottinger will cease to exist, or will re-brand itself in the near future. Or, I suppose, will attract many clients interested in the creation of false propaganda films.

Just so we’re clear: we don’t, and won’t do that. But we will help your business grow, ethically.

Mar 14
Love0

PR Clients Like Bad Boyfriends

By Public Relations

A friend of mine has a saying, “The ex-wife is never completely wrong.” This is true, I’ve found, when it comes to ex-consultants, ex-employees, former vendors, and previous PR counsel to PR clients that turn out to be not so good.

Like a new girlfriend we think it will be different with us! We’re different, so the client will be kinder, more responsive, respectful, etc.

Not true.

If someone tells you that the client (with whom they used to have a relationship) doesn’t pay, or pay on time, is not responsive, is disrespectful, doesn’t value public relations or marketing, etc. that’s not going to change after they sign a contract with you.

Bad clients are just like bad boyfriends. Break up with them.