A serious part of my Charlottesville cultural upbringing has been missing. Confession: I have never been to The White Spot.…
Chester Hull is a Caller Experience Expert at Prosound, and an intense proponent of helping companies provide outstanding experiences in…
[blackbirdpie url="http://twitter.com/#!/TimFree/status/112157907902136322"] My friend Tim fired off a cranky tweet this morning -- and I agree with it wholeheartedly. Four…
My friends Shawn and Gwenn began a joint career in 2000, educating teens and young adults about HIV and sexual…
In 2007, I shared my very personal 9/11 story. That was also the year I was devastated to learn our…
I have a confession to make: I've never been to a UVa football game. I'm not what you'd call a…
The east coast earthquake of late August, 2011 may have damaged (perhaps insignificantly) the North Anna nuclear power plant situated…
I've self-ordained as Charlottesville's curator of what we love about our town. I cataloged 32 Small Things We Like About…
I am an impassioned believer in the culture of social media. I believe that social strategy works because of the…
Ask five people in an organization what the company's brand position is and you're likely to get five different answers.…